Returns & refunds
In short
Return an unworn watch within 30 days of delivery for a full refund to your original payment method. Return shipping is free: we send you a prepaid label.
Our 30-day return policy
- Return any watch within 30 days of delivery for a full refund of the purchase price.
- The watch must be unworn and in the condition you received it, with its box, protective film and any removed bracelet links.
- Shipping was free, so there's no shipping charge to refund.
- Return shipping is free. We send you a prepaid label for every return.
How to return a watch
- Email support@sixthplanetwatch.com with your order number and the reason for the return.
- We reply within 1 business day with a prepaid return label and instructions.
- Pack the watch securely in its original box and send it with tracking.
- When it arrives, we inspect it and refund you within 3–5 business days. Your bank may take a few more days to show the refund.
What we can't accept
- Watches that show wear, scratches, or damage that wasn't there on delivery.
- Watches returned after 30 days. These are still covered by our 2-year warranty for manufacturing defects.
Common questions
How long do I have to return a watch?
30 days from the date your order is delivered.
Can I exchange for a different colorway or strap?
Yes. Email us with your order number and the colorway and strap you want. We'll send return instructions and ship the new watch once the original is on its way back.
What if my watch arrives damaged or doesn't work?
Email us within 7 days of delivery with a photo or short video. We replace or refund it in full and send a prepaid label.
Who pays for return shipping?
We do. Every return comes with a prepaid label.
I removed bracelet links. Can I still return it?
Yes, as long as you send the removed links back with the watch.
Questions?
Email support@sixthplanetwatch.com, call +1 (612) 703-9825, or write to Tulipa Blooms LLC, 11468 Marketplace Dr. N, Champlin, MN 55316. All contact options.